Transforming Payroll Challenges into Success with SmartFusion

In today’s fast-paced world, finding the right solutions to ensure operational efficiency can feel like an uphill battle. The Town of Surfside Beach, SC faced this exact challenge when staff turnover disrupted their payroll processing—a mission-critical function for any municipality. That’s when they turned to SmartFusion by Harris Local Government for support, and the results speak for themselves.

The Challenge: Staffing and Accuracy Concerns

Payroll processing is vital to maintaining employee satisfaction and organizational trust. But when Surfside Beach struggled to fill a key payroll position, they faced potential disruptions, onboarding challenges, and concerns over data accuracy. They needed a solution that was efficient, reliable, and immediately impactful.

The Solution: SmartFusion Payroll Expertise

Instead of hiring and training a new team member, Surfside Beach partnered with SmartFusion to leverage their expert payroll processing services. A dedicated SmartFusion subject matter expert quickly stepped in, seamlessly handling payroll operations for the town. This collaboration not only prevented payroll interruptions but also uncovered and corrected historical errors, providing long-term benefits.

The Results: Confidence and Continuity

What began as a short-term agreement for two payroll periods grew into a 3-year partnership. Here are some highlights:

• Quick Implementation: Harris transitioned to managing payroll without missing a beat.

• Cost Savings: Avoided hiring and training costs, while improving payroll accuracy.

• Long-Term Value: Historical payroll errors were identified and resolved, safeguarding future operations.

• Customer Satisfaction: Surfside Beach’s leadership expressed high praise for the partnership.

As Town Administrator Gerald Vincent shared, "Janice, you have been tremendous to us! Chief Hofmann is amazed. A BIG thank you!"

Your Next Step

At SmartFusion, we understand that staffing challenges shouldn’t stand in the way of accurate and reliable payroll. Our solutions are designed to give municipalities peace of mind while delivering measurable results. 

Download the full case study on Surfside Beach here.

Discover how SmartFusion can transform your payroll operations and more.